Tough Love for Business Podcast Archive

The first step in the buying journey is the customer identifies a problem and what do they want. Listen as we discuss the customer buying journey and how you can help to influence it. Want to learn more about how to influence the customer buying journey in your business? Take advantage of a complimentary business strategy session to discover the

On today’s Tough Love for Business podcast, Jackie Zach and Mike McKay tackle the frustrations business owners face when they feel their businesses aren’t reaching their full potential. They emphasize that hard work alone isn’t enough for success; strategic thinking and leadership are essential. The hosts advocate for adopting a clear business philosophy, such as “The ONE Thing” or “The

In this episode of the Tough Love for Business podcast, hosts Jackie Zach and Mike McKay discuss the key qualities that define a championship team, drawing parallels between sports and business leadership. They emphasize that business owners must eliminate excuses, set clear expectations, and act as coaches for their employees. Both hosts stress that teamwork, singular focus, and clearly defined

Tune in as Jackie Zach and Mike McKay discuss the crucial role of setting clear expectations in a business environment. Jackie shares a story from a management class experiment where clear expectations around punctuality and accountability improved participants’ behavior without the need for penalties. Mike adds a more Draconian perspective from his experience in a union factory, where enforcing strict

In her interview on the podcast, Erin Ogden, managing partner at Ogden Glazer + Schaefer, shares her entrepreneurial journey and the insights she’s gained along the way. Erin discusses the gradual decision to start her business, emphasizing the importance of flexibility and client-focused innovation. She highlights how adapting to new technologies and managing employee expectations have been key to the

On today’s episode, hosts Jackie Zach and Mike McKay discuss the pervasive issue of making excuses in both business and personal life. They emphasize the importance of self-awareness in recognizing when excuses are holding back progress, and how leaders’ behaviors often reflect on their teams. Jackie shares personal anecdotes about excuse-making while Mike highlights how subconscious beliefs, such as the

The Peak-end Effect episode of the Tough Love for Business podcast delves into the “peak-end effect,” where the end of an interaction leaves a more vivid memory than the middle. Mike shares a personal story about a car service experience that started negatively but ended on a positive note, highlighting how a strong conclusion can reshape a customer’s overall perception.

In this podcast, hosts Jackie Zach and Mike McKay emphasize the critical role of coaching for business owners. They argue that coaching has evolved into a significant competitive advantage, with 15% of the population now engaging in it, a substantial increase from just 3% a decade ago. Coaching enables business owners to achieve better results, sharpen their competitive edge, and

In this episode of the Tough Love for Business podcast, Jackie Zach and Mike McKay emphasize the importance of avoiding impulsive decisions in business, likening such actions to road rage and the temptation to chase after “bright, shiny pennies” before completing ongoing projects. They stress that strategic planning and patience are essential for success, urging business owners to resist emotional

Discover key insights on leadership and team dynamics with hosts Mike McKay and Jackie Zach in this thought-provoking episode of the Tough Love for Business podcast. They emphasize the need for leaders to engage their employees by asking how they would like to be led, rather than assuming they share the same perspective. By fostering open communication and actively seeking