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Kobena-Marcus J. Collins is the Founder of Traveler Consulting and is a Diversity, Equity, Inclusion & Belonging Professional and Master Facilitator.

Scott Begert of Begert Stainless Inc shares his views on leadership and building trust through truthful, relational servitude in this video interview.

In today’s discussion on the Tough Love for Business podcast, Jackie Zach and Mike McKay dissect the concept of entropy and its impact on business operations. They explore how systems naturally progress towards disorder, using relatable examples like the spreading of food coloring in water to illustrate this principle. The discussion highlights how entropy manifests in business processes, such as

In the latest episode of the Tough Love for Business podcast, Jackie Zach and Mike McKay discuss the critical role of consistency in generating referrals for businesses. They emphasize that maintaining a reliable and predictable experience for customers is essential, citing an example of a photographer whose inconsistent service led to a drop in referrals. Consistency builds trust and helps

Join Jackie Zach and Mike McKay as they delve into the critical topic of asking for the sale in their latest podcast episode. They discuss a common issue among sales professionals: doing all the groundwork but failing to explicitly ask for the sale due to the fear of rejection. Emphasizing the importance of using effective scripting and purpose statements to

Today on the podcast, Jackie Zach and Mike McKay explore the nuances of scripting in sales and how it can enhance your team’s performance. They argue that while scripting can sometimes be seen as robotic or stifling, its purpose is to provide a structured framework that allows salespeople to bring their own personality into their interactions. They emphasize that just

Identifying fears or trepidation your team members might be experiencing can prevent them from interfering with a successful outcome.

Entrepreneurs need business systems to avoid pitfalls and inconsistencies that can sink a business. Learn how systems help save stress, time, energy, and money.

In today’s discussion, Jackie Zach and Mike McKay dive into the concept of a purpose statement within sales. They explain that a purpose statement is crucial for setting the tone and structure of sales meetings, helping to clarify the agenda and manage customer expectations. By asking for permission and outlining the process, sales professionals can give buyers a sense of

In this episode of the Tough Love for Business podcast, Mike McKay and Jackie Zach delve into the essentials of selling. They emphasize that selling is a perishable skill requiring regular practice to avoid becoming rusty. Effective selling is less about elaborate techniques and more about genuinely understanding and addressing the prospect’s needs. Role-playing and ongoing training are highlighted as