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Tough Love for Business Podcast Archive

Find previous episodes of topics that you might have missed.
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Legacy Leadership

Jackie and Mike talk about leaving a strong group of leaders to carry on without you. Learn about having bench strength, so that you can get promoted from within. More and more people are looking at the legacy they are leaving behind. Want to leave a legacy but don’t know how? Take advantage of a complimentary business strategy session to
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Perturbation

Perturbation is the uncomfortableness that we must to go through to get to the next level. We can dread it or we can embrace it and reap the rewards at the other end. Listen as Mike and Jackie discuss the definition of perturbation and the reward it brings you when you get to the other side. In perturbation and want
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Ranting About Service from a Customer Point of View

What is the experience you want your customers to have at your business? Listen as we rant about our customer experience and ideas on how you can make the customer experience better. Would you want to be a customer or employee at your business? Having trouble picturing a customer’s view of your products/service? Take advantage of a complimentary business strategy
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Is Your Social Media Strategy Effective?

Question #10 from an article “10 Crucial Business Questions for a business owner,” written for American Express by Barry Moltz from the Shafran Moltz Group. “Is your social media strategy effective?” You spend a lot of time on social media, but do you have a strategy? How do you know it is effective? Are you just doing it without a
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What is your pricing strategy?

Question #5 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. What is your pricing strategy and why?  Listen as Mike and Jackie discuss the importance of properly pricing your product or service to maximize profits. Want some help to implement proper pricing? Take advantage of
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What is Your Customer Retention Rate?

There was an article from American Express written by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner. Question #7 is ‘What is your customer retention rate?’ Listen as we discuss why it is important for long term success. Did you know that losing customers can be a sign that something is wrong with
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Is your cash flow positive?

Question #4 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. Is your cash flow positive each month?  Mike and Jackie will discuss cash flow and the importance in the overall financial performance of your company. Having trouble figuring out your cash flow? Take advantage of
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Ownership, The Art of Giving

If you say you want your team to take ownership, are you going to let them? Or are you going to add too much value by taking their responsibility and accountability but continue to tell them how you used to do it?  Do you need an objective person to ask you the right questions? Take advantage of a complimentary business
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Responsibility

Responsibility is really divided into two pieces, ‘response’ and ‘able’. Do you want your team to take responsibility but put things in their way to do it? Listen as we discuss how to help you and your team take responsibility in your business.   Do you need an objective person to ask you the right questions? Take advantage of a complimentary
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The Change Within Us Helps Get Us What We Want

Changing beliefs and personal development is hard, but it can be done. The higher up you rise, the more results and potential you can see. The more impact you want in an area of your life or in the world will require more time to be spent on personal development.  Do you need an objective person to ask you the
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