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What is the experience you want your customers to have at your business? Listen as we rant about our customer experience and ideas on how you can make the customer experience better. Would you want to be a customer or employee at your business? Having trouble picturing a customer’s view of your products/service? Take advantage of a complimentary business strategy

Question #10 from an article “10 Crucial Business Questions for a business owner,” written for American Express by Barry Moltz from the Shafran Moltz Group. “Is your social media strategy effective?” You spend a lot of time on social media, but do you have a strategy? How do you know it is effective? Are you just doing it without a

Question #5 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. What is your pricing strategy and why?  Listen as Mike and Jackie discuss the importance of properly pricing your product or service to maximize profits. Want some help to implement proper pricing? Take advantage of

There was an article from American Express written by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a business owner. Question #7 is ‘What is your customer retention rate?’ Listen as we discuss why it is important for long term success. Did you know that losing customers can be a sign that something is wrong with

Question #4 from an article written for American Express by Barry Moltz from the Shafran Moltz Group “10 Crucial Business Questions for a Business Owner”. Is your cash flow positive each month?  Mike and Jackie will discuss cash flow and the importance in the overall financial performance of your company. Having trouble figuring out your cash flow? Take advantage of

If you say you want your team to take ownership, are you going to let them? Or are you going to add too much value by taking their responsibility and accountability but continue to tell them how you used to do it?  Do you need an objective person to ask you the right questions? Take advantage of a complimentary business

Responsibility is really divided into two pieces, ‘response’ and ‘able’. Do you want your team to take responsibility but put things in their way to do it? Listen as we discuss how to help you and your team take responsibility in your business.   Do you need an objective person to ask you the right questions? Take advantage of a complimentary

Changing beliefs and personal development is hard, but it can be done. The higher up you rise, the more results and potential you can see. The more impact you want in an area of your life or in the world will require more time to be spent on personal development.  Do you need an objective person to ask you the

We discuss how our beliefs are either the encourager or limiter in our business. As a leader in business, what are the beliefs you hold that either encourage you or limit you?   Do you need an objective person to ask you the right questions? Take advantage of a complimentary business strategy session to find out how your energy is affecting

The “identity iceberg” is a concept that helps you think about who you are, what you want to do, learn and become. How is your current identity helping you get to where you want to go? When you’re ready to change, that change is instant. Listen and learn how.  Do you need an objective person to ask you the right