Jackie has a well-rounded professional background including management roles, financial positions and opening a highly successful retail store in Brookfield, WI in 2008 and became an ActionCOACH client in 2009. While many retailers were forced to close during the economic collapse, Jackie’s store thrived –a testament to her ability to own and operate a successful business. She sold her store in 2018 after a successful 10-year run. Loving what her coach helped her achieve, she wanted to help other business owners do the same.
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By Jackie Zach
Efficient vs Effective
In this podcast, Mike McKay and Jackie Zach explore the difference between efficiency and effectiveness in business. They discuss how efficiency focuses on achieving goals quickly, sometimes sacrificing important details, while effectiveness emphasizes the best path, even if it takes longer. Jackie notes that, especially in customer experience, the quickest route may miss key touchpoints that add value. Mike highlights
Ladder of Adult Learning
Join Mike McKay and Jackie Zach as they delve into the “Ladder of Adult Learning,” which explains the process adults go through when acquiring new skills, particularly in goal-setting. They break down each step, starting with unconscious incompetence—where individuals are unaware of what they don’t know—and move through conscious incompetence, where they become aware of their knowledge gaps. The conversation
How Does Making Excuses Hold You Back?
In today’s episode, Mike McKay and Jackie Zach explore the damaging role excuses play in hindering success. They begin by discussing the difference between denial and excuses, with Mike explaining that excuses often involve shifting blame to external factors like the economy, rather than taking responsibility. Mike illustrates this by pointing out how some business owners use excuses like unemployment
Greatest Hits: IVVM: Idealize, Visualize, Verbalize and Materialize
This episode explores the concept of IVVM—Idealize, Visualize, Verbalize, and Materialize—as a structured approach to mindset transformation and goal achievement. Jackie Zach and Mike McKay emphasize that IVVM is not about wishful thinking but about combining intention with action. Idealization involves imagining your ideal life, while visualization helps you envision how it feels to live that reality. Jackie describes creating
Unintended Consequences of Being A Great Business Owner
In this episode, Mike McKay and Jackie Zach discuss the unintended consequences of being a highly successful business owner. They explore the challenge of finding purpose and fulfillment once a business is running smoothly, with systems and a competent team in place. As business owners transition from being heavily involved in day-to-day operations to stepping back, they often experience boredom
Intentionally Choosing the Values You Want to Live By
Intentionally choosing the values you want to live by is another way to design your own life. Sometimes we are living the values of others and don’t even know it. Listen as we introduce you to how to intentionally choose what matters to you the most. Having trouble figuring out which values are important to you and want some help?
Failing Fast
FAIL in the ActionCOACH world stands for “First Attempt In Learning“. The reason to fail fast is to learn fast. If something goes exactly as you expected, you have learned nothing. The more cycles of learning, the more distinctions you get. This also requires getting out of your comfort zone. Speed is life! Want to learn faster so you can
Responding to Surprises
Lots of things happen that are interesting, surprising or unexpected. Sometimes there are good surprises and sometimes there are bad surprises. You have a choice in how you respond. Learn how to take control over your thoughts and create a response that will help move yourself forward. Do you have lots of surprises in your business and struggle to respond
The Five Deadly Words in Business
The 5 Deadly Words are “I’m happy where we’re at”. If you find yourself just getting through the day or growing is too much work, this is the podcast for you. Grow or die, it is a natural law; if you’re not growing, you’re dying. If you decide everything is ok, you cannot have more than you have today. Mike and Jackie
Management Systems
People are your biggest asset, so what do you have in place to help them grow or become leaders? Do you have a system for your managers to follow that allows you to train your upcoming managers? It is all about managing consistently. Listen as Mike and Jackie discuss the management system they use and teach. Need better management and a better management system?