Mike and Jackie discuss how to systematize the routine and humanize the exception. What is it and why is it so great? Systematizing the routine creates better efficiency and customer experience. Humanizing the exception allows employees to treat people as human beings.
Do your business systems allow for treating people as human beings? If you’re not sure, let’s take a look and find opportunities to wow customers. Click here & take advantage of a complimentary business strategy session to discover the opportunities in your business today! http://makemoreworkless.actioncoach.com/mmwl-diag-and-questions/